https://josephsnyder.journoportfolio.comRSS Feed for Joseph SnyderenMon, 16 Feb 2026 00:00:00 +0000https://media.journoportfolio.com/users/472995/uploads/050df661-8290-4ed8-bd68-d9d36a5950a3.pdfThese are end user instructions for creating a bootable USB drive imaged with Linux Mint for experienced, non-technical computer users interested in trying Linux.Mon, 16 Feb 2026 00:00:00 +0000https://media.journoportfolio.com/users/472995/uploads/050df661-8290-4ed8-bd68-d9d36a5950a3.pdfhttps://media.journoportfolio.com/users/472995/uploads/f708f42d-998f-42d6-a8b7-471a68a2f023.pdfThis is an example of a KCS knowledge base article, based on the ServiceNow KCS template. The audience would be entry-level support center analysts with on-the-job training but not necessarily a technical background.Mon, 16 Feb 2026 00:00:00 +0000https://media.journoportfolio.com/users/472995/uploads/f708f42d-998f-42d6-a8b7-471a68a2f023.pdf